What is TOW'D?
TOW’D is a nationwide breakdown recovery service connecting drivers with reliable towing and assistance services across the country.
Frequently Asked Questions (FAQ)
How does TOW'D work?
Simply submit a request through our website or mobile app. Our network of service
providers will then be dispatched to assist you.
Is TOW'D available 24/7?
Yes, we operate 24 hours a day, 7 days a week. We understand breakdowns can happen at any time, and we’re here to help whenever you need us.
How do I create a TOW'D account?
You can easily create a TOW’D account on our website or mobile app. Click on “Sign Up” and
follow the simple registration process.
What types of breakdowns does TOW'D assist with?
TOW’D provides assistance for a variety of breakdowns, including mechanical issues, flat
tires, battery failures, and more. If you’re unsure, feel free to contact us.
How long does it take for assistance to arrive?
Response times may vary based on your location and the nature of the breakdown. We strive to dispatch assistance as quickly as possible.
Is TOW'D available in nationwide?
Yes, TOW’D operates nationwide. We have a network of service providers covering a wide
range of locations.
How is the cost of service determined?
The cost of service depends on factors such as the type of assistance required and distance.
You’ll receive a transparent cost estimate before confirming the service.
How can I update my account information?
Log in to your TOW’D account and navigate to the “Profile” section. You can update your
information, including contact details and vehicle information, from there.
Can I cancel a service request?
Yes, you can cancel a service request before assistance arrives. However, once the service provider is en route, cancellation may be subject to a fee.
How can I contact TOW'D customer support?
You can reach our customer support team via email at support@towdapp.com or by phone at 0333 339 37 36.